Frequently Asked Questions
Here you can find frequently asked questions that our clients and candidates ask us.
ISM Agency is a human resources agency specialized in the recruitment and selection of personnel for the maritime industry. We offer qualified sourcing and recruitment services for a wide range of maritime positions, from deck and engine room roles to positions in maritime management and administration.
We distinguish ourselves with our personalized approach and deep understanding of the maritime industry. Our team is made up of experts with years of experience in the sector and Human Resources specialists, which allows us to not only find qualified candidates, but also ensure that they adapt to the specific culture and needs of each company.
We cover a wide range of maritime positions including, but not limited to, hospitality staff, officers and deck crew, engine room engineers and technical staff, hospitality and cruise ship services staff, and management and administration roles. maritime.
Our process begins with a deep understanding of the client’s needs. We then use our extensive database and network of contacts to identify potential candidates. Candidates are rigorously evaluated and interviewed before being presented to our clients. Finally, we assist in all stages of the hiring process.
Yes, we offer a satisfaction guarantee. If an employee hired through our agency does not meet expectations within a specified period, we are committed to finding a suitable replacement at no additional cost.
Candidates must apply directly online, through our website, at the link: https://www.ismagency.cl/apply/
Although we do not offer courses or certifications directly, we can advise candidates on the necessary certifications and recommend recognized institutions where they can obtain them.
We are committed to promoting a diverse and inclusive work environment. We value diversity in all its forms and strive to ensure equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, age, or any other characteristic.
Yes, we work with a variety of clients internationally and have experience handling recruitment needs in different regions and cultural contexts.
You can contact us through our online form on our website, by email, WhatsApp or by calling us directly at our office. Our team is always happy to answer any questions and discuss how we can assist you with your maritime recruitment needs.
To work on board, you need to meet 4 requirements: speak English at an advanced level, have at least 1 year of experience in the position you want to occupy, have good technical knowledge of that area and show a lot of enthusiasm and emotional maturity.
We will contact you by phone or email to schedule you for an evaluation interview. Depending on your performance during the interview, we will tell you what options we have available to you on board a cruise or if you still need to improve in some aspect to be employed on board.
We will evaluate your level of English, attitude, work experience in the area and technical knowledge of it.
We will tell you what you need so that you can work on a cruise ship, so that you can train and apply for an upcoming recruitment.
Speaking English is an essential requirement to work on a cruise ship, and there are several reasons for this:
- Diversity of Passengers and Crew: Cruise ships usually have a very international clientele and crew. English acts as a lingua franca, allowing communication between people of different nationalities.
- Safety: Safety instructions and emergency procedures are often communicated in English. To ensure the safety of everyone on board, it is crucial that the crew understands and is able to communicate these procedures clearly.
- Training and Operations: Many of the ship’s operations, including training and directives, are conducted in English. This ensures a uniform understanding of onboard operations among the crew.
- Customer Service: To provide effective, high-quality service to passengers, employees often need to communicate in English, especially in public-facing positions such as reception, entertainment, and room service.
- Career Opportunities: Knowing English can open up more career opportunities within the cruise industry. Some roles may require more advanced language proficiency than others.
