Valparaiso, Chile


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Essential Duties and Responsibilities


· Clean public bathrooms, elevators , offices and assigned crew area.

· Polish brass and other metals.

· Clean carpets, upholstery, floors, walls, ceilings, draperies, windows, and room accessories to remove

effects of water, dirt, soot, stains, mildew and moisture.

· Spray or fog carpets, upholstery and accessories with fabric conditioners , protectors, deodorizers and


· Dust furniture.

· Wash walls, ceiling and wood work.

· Wash windows and door panels.

· Empty wastebaskets, and empty and cleans ashtrays.

· Transport trash and waste to the disposal area.

· Picks up used glasses, china, and cutlery left in public areas by guests.

· Deliver the utensils to designated area for cleaning and washing.

· Notify management regarding needed repairs or corrections to lighting, heating and ventilating equipment.

· Handle and maintain all equipment necessary to complete job.

· Maintain a safe and sanitary environment for guests and fellow employees.

· Answer questions about ship schedules, travel routes, and ship services when asked by guests.

· Display courtesy when in contact with a guest.

· Knows how to care for plants and flowers as per instruction of Chief Housekeeper and Assistant


· Assist with the handing of guest luggage on embarkation and disembarkation days.

· Ensure personal appearance, personal hygiene, and uniform are in accordance with company rules and


· Possess knowledge of United States Public Health Rules and Regulations pertaining to assigned area.

· Assure compliance with USPH Rules and Regulations.

· Inform supervisor promptly of all relevant matters.


Knowledge, experience, skill, and/or ability


- Positive attitude and outgoing personality.

Issued on: 03/02/2018 Page 3 of 4 Prepared by: P Ward

Last reviewed on: 08/07/2018 Approved by: DIRHR

- Team player.

- Open minded and flexible.

- Communicate effectively and clearly with guests.

- Fluent in written and spoken English.

- Communicate effectively with others

- Must be cost and quality conscious.

- Adhere to specific scheduled work hours, yet be flexible if circumstances require it.

- Work with international team members.

- Aware of Brakage Prevention Procedures

- Perform assigned duties under pressure (time constraints).


- Fluency in additional language(s)

- Cruise Ship Experience.

Computer skills - optional

- Knowledge of Microsoft programs

- Possess sufficient computer knowledge to use the company software.


- Elementary and middle school education (8th grade) or higher.

- Minimum of 2 years related experience and/or training in the hospitality field.

- Equivalent combination of education and experience.

Other Skills:

- Knowledge of general office practices, procedures and equipment.

- Ability to prioritize tasks and work independently.

- Strong organizational, interpersonal and communication skills .

- Ability to interact with others